Casino and sports categories
We group play into Slots, Live Casino, Roulette, Table Games, Instant Games and Sports.
Fresh Casino
At Fresh Casino we give you a direct route into casino play and sports betting, with the account, payment and safer-play details you need before you begin.
Games at Fresh Casino
Demo and real-money play
You need to sign up and deposit before playing for real money. Demo mode slots are available to registered and unregistered players.
Game availability in Canada
NetEnt games are unavailable to players in British Columbia, Manitoba and Quebec.
Sports Betting
Pre-match and live betting
A pre-match bet is placed before an event. A live bet is made after the event starts or while it is in progress.
Placing a bet
Choose one or more events, select an outcome to add it to the bet slip, enter your stake and press Place. Once accepted, it appears in My Bets. The minimum bet is C$1, and the maximum is set by us.
Bet types
A single bet is placed on one event with one outcome. A 1X2 bet covers a first-team win, a second-team win or a draw. A total over wins when the score exceeds the stated line, while a total under wins when it falls below that line. A handicap can add or remove goals or points to balance the chances to win.
Odds and returns
For example, a stake of C$100 at odds of 1.85 returns C$185.
Cash out and cancellation
A placed bet cannot be cancelled. If you placed it by accident, Cash out can return part of your stake. This option works while the bet is open and shows the available amount in its details. We decide when to offer it, so it is not always available.
Settlement and interrupted matches
We settle bets after official results are published through official media resources, and calculate winnings by multiplying the stake by the final odds. An interrupted or rescheduled match has to resume within 48 hours. Otherwise we cancel the bet and return the stake, unless its outcome was already clearly defined when play stopped.
Bonus Rules and Cashback
General bonus rules
We have deposit and no-deposit bonuses. Every bonus has its own terms available when you accept it. A deposit bonus is valid for 72 hours after activation. Each offer sets a wagering multiplier that applies either to the bonus alone or to the bonus and deposit.
Slot bets count 100% toward wagering, apart from slots with changeable volatility and Real Money slots, which count 0%. Bets in other games count 0%, and bets in Jackpot games are excluded. Unless a bonus sets another maximum, the counted portion is capped at C$10 of a bet.
You can track progress in the Balance tab of your profile. You can also cancel a bonus there, which cancels its winnings. With an active bonus, finish any free spins or other bonus games before you switch games. If bonus money is used in another game while those rounds remain unfinished, we may refuse a payout and void winnings from that strategy.
Each bonus is limited to one claim per person, household, IP address, device, phone number and payment account.
No-deposit and birthday rules
After you wager a no-deposit bonus, a winnings cap applies. Unless the specific terms set another limit, these winnings are capped at 10 times the bonus amount. We deduct any excess from your balance once wagering is complete.
Our birthday cash bonus is a no-deposit award that depends on your status. Eligibility requires deposits of at least C$750 during the 30 days before your birthday. It is available to verified players from their birthday through the next seven days, remains valid for seven days after activation, and becomes withdrawable after wagering is completed and the amount is transferred to the cash balance.
Fresh Cashback
Fresh Cashback returns up to 10% of your real-money slot losses. We calculate it from your slot bet outcomes, minus any bonuses you received during the period, and it is capped at your total outcome across all games.
For Fresh Cashback, your bets must exceed winnings by more than €50 during the weekly period. Your lifetime deposits across all currency accounts must also exceed withdrawals. Cashback is available once per period. Duplicate accounts are excluded.
| Weekly difference | Cashback |
|---|---|
| €50 to €100 | 4% |
| €101 to €250 | 5% |
| €251 to €500 | 6% |
| €501 to €1,000 | 7% |
| €1,001 to €2,000 | 8% |
| €2,001 to €5,000 | 9% |
| €5,001 or more | 10% |
We count the table amounts in euros across all currencies and credit cashback in your account currency using the exchange rate at calculation time. Fresh Cashback must be wagered 5x within 72 hours.
Live Cashback
Live Cashback gives you 5% back each week, calculated from the outcome of your Live Casino bets minus any bonuses received in the period and limited to the total outcome of all your games. It applies when your total bets for the period are more than €50 above your winnings and your lifetime deposits are higher than your withdrawals. It is a wager-free bonus that we award at our discretion, depending on your gaming activity. Support can tell you whether it is available for your account. Both Fresh and Live Cashback are credited every Friday between 9:00 and 10:00 UTC.
Fresh Club Status Programme
Earning FreshCoins
You earn 1 FreshCoin for every C$20 deposited. The statuses in the table depend on the FreshCoins you earned during the preceding 90 days.
Status and birthday gifts
Each birthday gift in the table is personal. Its amount depends on your play and your deposits in the 30 days preceding your birthday.
| Status | Requirement | Birthday gift |
|---|---|---|
| Grand | At least 450 FreshCoins in the preceding 90 days | 35x wagering |
| Cool | At least 500 FreshCoins in the preceding 90 days | 20x wagering |
| Intense | At least 550 FreshCoins in the preceding 90 days | 15x wagering |
| Strong | At least 600 FreshCoins in the preceding 90 days | 10x wagering |
| Elite | At least 800 FreshCoins in the preceding 90 days | 5x wagering |
| Fresh | At least 850 FreshCoins in the preceding 90 days | 3x wagering |
Status benefits
Every status includes round-the-clock support and weekly slot cashback. From Grand, we may provide an individual bonus programme and weekly Live cashback at our administrators' discretion based on your play.
Account and Verification
Registration and account details
You can sign up through social networks or by e-mail. Use one account only. The name entered at sign-up must match your real name exactly. We may request an identity document or payment card at any time. If you do not provide it, we may suspend or close the account.
Identity and card checks
For withdrawal requests equal to or exceeding C$1,875, and in other cases requiring validation, we require a high-resolution copy or digital photo of an identity document showing your photo. If you funded the account by credit card, provide copies of both sides. The first six and last four digits must remain visible, while the other digits and CVV or CVC must be covered.
We may verify your identity when total deposits exceed C$3,000. We may request confirmation of your source of funds when total deposits exceed C$15,000.
Age eligibility
You must be at least 18 or meet the higher legal gambling age in your jurisdiction to use our services. We may request proof of age at any time. We may suspend the account or refuse service until you provide it.
Deposits
Payment options
We accept cards including Visa, Mastercard, Maestro and other credit and debit cards, as well as e-wallets, payments from a mobile phone account and cryptocurrency. Use only payment accounts registered in your own name. A breach of this rule may result in cancellation of all winnings.
Deposit timing and saved cards
Money usually reaches your balance within seconds after processing, although delays can occur. If it is still missing after an hour, contact live chat and provide a screenshot of the transfer.
After your first card payment, future payments with the same card may be made in a single click without re-entering its details. We call this service 1-Click.
Cryptocurrency deposits
We accept ETH, USDT-ERC20, USDT-TRC20, TRX, DOGE, BTC, BCH, LTC and XRP for top-ups. Enter the fiat amount in the cryptocurrency converter to see the selected token amount. The exchange rate updates every few minutes.
On a computer, you can scan the displayed QR code with your exchange or wallet app. On a phone, copy the wallet address from the Deposit area into your wallet app instead. Check the address before each new deposit because it may change.
For most currencies, an additional fee may be added to the exchange rate when you deposit or withdraw.
Withdrawals
Request and timing
Open Deposit, choose the Withdrawal tab, select a method and enter the amount. Only verified players can withdraw. We process a request within 24 hours, while funds can take up to 5 business days to arrive depending on the bank and payment system. Above C$1,875, we may additionally check gaming transactions for no more than 48 hours.
Method and active balances
Use the same payment method that funded your account, such as the same card, wallet or phone number. Before requesting funds, complete or cancel all active bonuses and free spins and finish the required deposit wagering.
Deposit wagering
Before a withdrawal, your casino-game and sports bets must total 1x the deposit amount. Bonus bets are excluded. In sports betting, the stake counts. Bets with Returned and Cancelled status are left out. With Cash out, only the difference between the stake and cash-out amount counts when the cash-out amount does not exceed the stake.
Before wagering is complete, we may cancel a withdrawal or deduct a 10% commission from the requested amount to recover payout processing fees.
Risk-free and instant-game rules
If we identify a risk-free strategy used only to wager a deposit, we may raise a lower requirement to 3x the deposit and exclude Roulette and Instant Games bets from the calculation. If we detect such a strategy, we may also require wagering only in Slots or withhold up to 25% of the requested withdrawal.
In Instant Games, a winning bet counts when its odds are 1.3x or higher. Losing bets count in full.
Cryptocurrency networks
Crypto withdrawals are available only for winnings from funds you deposited in cryptocurrency. A token can support several networks, for example ERC-20 and TRC-20. The selected network must match your wallet. Check both the wallet address and network before confirming because a transfer to the wrong one cannot be cancelled or reversed.
Betting while a withdrawal is pending
If you keep playing after a withdrawal request, bets come first from your available balance. When that balance runs short, we take the rest from funds in withdrawal processing and cancel your requests one by one, starting with the most recent. To keep a request intact, hold off on new bets until the payment system is processing it. If you keep playing, watch your available balance closely.
Fiat withdrawal limits
| Status | 24 hours | 7 days | 30 days |
|---|---|---|---|
| Light, Mild, Classic | C$6,000 | C$30,000 | C$120,000 |
| Grand, Cool, Intense, Strong | C$15,000 | C$75,000 | C$300,000 |
| Elite, Fresh | C$22,500 | C$112,500 | C$675,000 |
These are base limits, and the actual limit for a status is at least its base amount. For each period, your limit is the higher of that base amount or all deposits made during the period across account currencies, converted into the requested withdrawal currency and multiplied by 3.
Licence and Security
Operator and licence
Fresh Casino is operated by Galaktika N.V., registered at Scharlooweg 39, Willemstad, Curaçao under registration number 140803. Galaktika N.V. is licensed and regulated by the Curaçao Gaming Authority under licence OGL/2024/169/0146. Unionstar Limited in Limassol, Cyprus manages payment processing as a subsidiary of Galaktika N.V.
Our Terms are governed by the law of Curaçao.
Territory and security
You use Fresh Casino on your own initiative and decide whether its use is lawful where you live. We use 128-bit SSL to protect transactions made through our system. Our Fair Play Policy keeps the course and final result of every game free from our influence.
Responsible Gambling
Monitoring and limits
Monitor the time and money you spend each day through your player account. You can set money limits and use restrictions for Deposit, Loss, Bet, Self-Limitation and Self-Exclusion.
Breaks and account restrictions
To take a break from gambling for a period you choose, contact our support team by e-mail and tell us your decision. During that break, we block your access and stop sending promotional material.
If gambling stops being entertainment and affects your life, contact support and request a temporary or permanent restriction of your account.
Parental controls
Parental-control tools such as CyberPatrol, Contentwatch, Net Nanny and GamBlock can help restrict access by minors.
Safer-play guidance
Ask yourself whether you have gambled during work or college time, neglected your family's wellbeing for gambling, sold or pawned property or borrowed money to cover bets, or lost all your money. Treat gambling as entertainment rather than a source of income. Use only money you can afford to lose, and accept losses instead of chasing them. Gamblers Anonymous and Gambling Therapy offer advice and support.
Customer Support
Contact channels
Our support is available 24 hours a day, 7 days a week. You can contact us through live chat or by e-mail.
Browser help
Use the latest version of Google Chrome for correct operation. For game-loading problems, clear your browser cache and cookies, then sign in again.
Frequently Asked Questions
How do I reset my password?
Enter the e-mail address or phone number used at sign-up and press Reset. Instructions are sent by e-mail or SMS and often arrive in moments, though delivery can take longer depending on your e-mail or mobile service.
How do I close my account?
You can close your account, including its username and password, at any time by e-mailing our support team.
What if my confirmation e-mail is missing?
Check your spam folder and confirm that the address entered at sign-up is correct.