Privacy Policy

Who looks after your data

Galaktika N.V., based in Willemstad, Curaçao, is the controller of your personal data and handles it for us. We keep only the data we need, keep it up to date and protect it against loss and unauthorised access.

What we collect

When you register and play we collect your name, your home address and contact details, a working e-mail address, payment information and your login. To confirm who you are, we can ask for a scan of your passport. Please give us correct details, because you are responsible for them.

Why we use it

We use your data to run your account, process deposits and payouts, answer your questions, improve our games and services, prevent prohibited activity and settle disputes. With your consent we also send news and offers by phone, SMS, e-mail or Telegram. You can say no to this at sign-up or withdraw your consent later by e-mail to support, although some bonus options may then no longer be open to you.

Your rights

You can ask whether we store data about you, what it is used for and how long we keep it. You can ask for a copy of the data you gave us in a common digital format, ask us to restrict its use and complain to a data protection authority. Requests to view, change or delete your data go by e-mail to our data protection officer, together with a copy of your passport so we can confirm it is you.

How long we keep data

We keep your data while you have an account with us and for three years after that. When an account is blocked or closed, we delete or anonymise the data we no longer need. Records that the law requires, such as transaction and payout records, are stored separately and with restricted access until their legal period ends. If you ask, we confirm within one month whether your data has been deleted or anonymised.

Security

We protect transactions on our site with 128-bit SSL encryption.